FAQ

Are you open during COVID-19 for Face to Face Consultations?

Yes. The clinic is open for in-clinic Face to Face Naturopathic consultations. Our opening hours are subject to any government Lockdown Restrictions / Requirements. During any lock down, all consultations will move to either Telehealth (Video) or Telephone consultations only. Product orders will be sent out via post. Are You Feeling Unwell? If you are feeling unwell or think you may have COVID, do not attend the clinic in person. Go and get tested and wait for your results. Please refer to our Contact Page for the most up to date information, including information about COVID Safe Settings for in clinic Face to Face Consultations. Telehealth (video) and telephone remain an option for those who wish to not travel into the clinic. How to Book a Consultation Bookings can be made via our online booking page on this website or by calling the clinic on 9482 5135. Reception Hours Consultation is strictly by appointment only. As we are not a retail store, our hours are subject to change without notice. For information about our reception hours, please visit our contact page.
Do I need a referral to make an appointment?

No. A referral is not required.
What are the symptoms of COVID-19?

The symptoms to watch out for are: fever chills or sweats cough sore throat shortness of breath runny nose loss or change in sense of smell or taste. Other Symptoms Some people may also experience headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhoea. If you have any of these symptoms, however mild, you should seek advice and get tested. To get further advice, call the Coronavirus Hotline 1800 675 398 or contact your doctor.
Does Cheryl treat children?

No. Cheryl does not take on new cases regarding infants or children under 18 years of age. Her speciality and expertise is more suited to adults.
Do you offer Health Fund Rebates on consultations?

There are no health fund rebates for our consultations. As of April 2019, the Federal Government removed the ability of most health funds to offer rebates on Naturopathic Consultations.
In addition to my initial consultation fee, how much should I allow for supplements?"

Whilst not every patient will be prescribed supplements at their intial consultation, you should allow for an additional amount on top of your consultation fee. Whilst each person is different its hard to give an exact figure. As guide, this could range from $80 to $250. **The amount will vary depending on your presenting condition. Your Practitioner will discuss their recommendations on what they would like you to purchase during your consultation and any additional costs for supplements and or testing. We understand that sometimes, not everyone is in a position financially to purchase some or all of the supplements suggested. You should discuss this with your Practitioner during your consultation.
Can I order my own tests through the clinic?

No. Your Practitioner is best placed to decide if tests need to be undertaken. They need to assess and investigate presenting symptoms before deciding what if any appropriate testing may be required. Given the wide range of potential tests available, not to mention the cost of testing, there are many factors which need to be considered before tests are suggested for further investigation. As such, Functional and Pathology testing is only available to patients as part of a Practitioner consultation. If you are not currently a patient of the clinic, an initial consultation is a necessary prerequisite before any tests are ordered. At this consultation, we also request patients bring along with them any previous pathology or functional test results that they may have had in the past 12 months.
Can I get general pathology tests at the clinic?

As part of a consultation, your Practitioner can order general pathology tests, depending on your presenting symptoms. All pathology tests ordered through the clinic are Non Medicare (fee for service) and the patient will need to pay for the tests themselves.
If I make an appointment, can you obtain copies of my Pathology / Diagnostic reports from other Practitioners?"

No. It is your responsibility to obtain copies of these prior to your consultation. If you don't have a copy of your recent pathology results, you need to ask your GP for a copy of these to bring along to your consultation, or you can email them to us prior.
Do you have HICAPS / Health Fund Rebates?

No. We do not have HICAP facilities at our clinic. We will provide you with a Tax Invoice on the day of your consultation which contains our provider number. Due to a change in Government Policy as of 1 April 2019, most natural therapies will be excluded from private health insurance rebates. For more information, please contact your health insurance provider.
Does Cheryl see male patients?

Yes. Cheryl has many male patients. Whilst Cheryl specialises in women's health, she is happy to see male patients.
Do you see cancer patients?

Yes. We offer support therapies for patients who currently have cancer or who are looking for therapies post cancer treatment.
Do you offer concession or pension discounts?

Unfortunately, we do not offer concession, pensioner or student discounts on our practitioner services or supplements.
Do you offer Afterpay or Zip Pay?

No we don't accept any of these digital payment methods. We accept, Cash, most Credit Cards and EFTPOS.
Do you sell Dermavidual Products?

Yes we do. As this is a Practitioner Only Range, it is a condition of Purchase that a skin assessment is required if you have not used the range before, or a referral prescription from another Dermaviduals Practitioner is a requirement for purchase.
Can I purchase Practitioner only supplements from you if I am not a patient?

No. Practitioner Only Products can only be purchased if you are patient of the clinic and have had a consultation where these products have been prescribed to you. If you are not a patient of ours, you can only purchase Practitioner products if you have a prescription from an approved Practitioner.
Does your weight loss program involve injections?

No. Our Optimal Fat Loss Program does not use or recommend injections for the purposes of weight loss. More information about our Optimal fat Loss Program is available by followiing the link on our website to www.optimalfatloss.com
I have some questions about your Optimal Fat Loss Weight Loss Program.

Please note: All of the information about the program and how it works for those who are considering undertaking the program themselves is contained on our Optimal Fat Loss website and in the Optimal Fat Loss Manual and Recipe Guide. We recommend you purchase our Manual and Recipe Guide with the program. Our reception staff are unable to provide advice with answering questions about the program and how it works. Please follow the links to our weight loss program and check out our FAQ's on our Optimal Fat Loss website. For the best results, we recommend our in-clinic Practitioner guided program. If you would like undertake the Practitioner supervised in clinic program, please call the clinic to book an in clinic consultation or use the Book Now icon below.
What are the Dermaviduals Loyalty Card conditions?

Your Dermaviduals Loyalty Card must be presented at the time of purchase to qualify for your Loyalty Bonus. Your card is only valid for items purchased from our clinic. It cannot be used with Sale, Reduced or Special Offers. It can be used to redeem Dermaviduals Serums only, excluding Hyaluronan NAG Liposomes, Hyaluronic Acid Liposome Plus and Kigelia Liposome Concentrate. There is 12 months validity on your Loyalty Card.
Delivery Address Security - Express Post

Delivery Address Security Is your delivery address secure? Unfortunately, we cannot be held responsible for items that go missing after they were delivered. For peace of mind, perhaps consider using the Free Parcel Locker service from Australia Post. Please see the link below:- https://auspost.com.au/parcels-mail/parcel-collection-delivery/247-parcel-lockers